Help through Web Chat

Money or Debt

You can chat to us online about money or debt here. This service is usually available 8am to 7pm, Monday to Friday.  It's not available on public holidays.

Universal Credit

You can chat to us online about your Universal Credit application here.  This service is usually available 8am to 6pm, Monday to Friday.  It's not available on public holidays.

Consumer Service

You can chat with our Consumer Service here.  This service is usually available 9am to 5pm, Monday to Friday.   It's not available on public holidays.

For Anything Else

You can chat to us online about anything else here.  This service is usually available 10am to 4pm, Monday to Friday.  It's not available on public holidays.

Please note that at busy times there may not be an adviser available to chat to. Please keep trying, and someone will be with you as soon as possible.